SHIPPING & RETURNS

Production

Most pieces are produced individually after purchase.

Estimated production time is 2–3 weeks.

If a product is available in stock, it will ship within 3–5 business days.

Production time is separate from shipping time.

Shipping

Shipping rates and delivery estimates are calculated at checkout.

Orders are shipped from Norway.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

PZAEZ STUDIO is not responsible for delays caused by customs processing, local carriers, or circumstances outside our control.

International Orders

International customers may be responsible for customs duties, taxes, or import fees required by their country.

These charges are not included in the product price or shipping cost.

Returns

Unused items may be returned within 14 days of delivery.

To be eligible for return:

  • The item must be unused
  • The item must be in original condition
  • The item must be returned with its original packaging

Items showing signs of wear cannot be accepted.

Return shipping costs are the responsibility of the customer.

Shipping fees are non-refundable.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the issue.

Contact

For shipping or return inquiries

studio@pzaezstudio.com